Anonymous
map-marker Cape Elizabeth, Maine

U have deceived first time customer and this will go into dispute asap if u can’t resolve

Ordered 1 product for dog urine stain . 14.99 plus 5.00 shipping. Just as i ended sale pops up 2 items for total of ? $34.00. Want to CX order . Not ethical what u r pulling w/customer
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scott s Ula

Dangerous Product

PawSafe - Dangerous Product
This product has Peppermint Oil and Spearmint Oil both very toxic to dogs!!! This can be fatal to dogs!
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Loss:
$15
Cons:
  • Dangerous ingredients to dogs

User's recommendation: Don’t Buy Al

Susan D Exz

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Verified Reviewer

No email prior to an autoorder being delivered

No email prior to an autoorder being delivered which I didn't need and don't remember signing up for autoorder. Unable to log into my account to cancel the auto order . No phone # available.. email only. no response 24 hrs later.
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Preferred solution: Apology

User's recommendation: Be careful with auto orders

Quentyn Eqo
map-marker Holland, Michigan

I mistakenly ordered the same item 2 days in a row

I ordered two snuffle mats on 9 May for our two one-year-old golden doodles. I received an email from Paul safe this morning saying I had left something in my cart and I thought my order hadnt gone through because I didnt order any add-ons. I shouldve checked my credit card transactions online before ordering two more, so that was my error. I sent an email explaining this, but one business day probably wont prevent the second order from being processed, packaged and prepared for shipping. A customer service phone number probably wouldve allowed me to cancel the order and save pawsafe and myself the hassle of a return.
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Resolved
Maureen Wilson

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Supporter

Resolved: Because I am frustrated